FAQs

Join the challenge to walk 7,000 steps a day in August. Boost your heart health and help save lives from heart disease.

You can do Step Up For Heart anywhere, from your local park or walking track to your favourite stretch of coastline!

The challenge runs from 1 – 31 August.

If you have heart disease, or if you’ve suffered a heart attack, it’s normal to worry about how physical activity might impact your health. Chat to your GP about your goals and concerns and take a slow and steady approach based on their advice.

You can join a team by clicking on the ‘Join us’ button on their fundraising page.

Yes. Log in to your Step Up For Heart account and head to your dashboard. From here, select ‘create a team’ and follow the prompts.

Here are the three best ways to invite family, friends and colleagues to join your team:  

• Share your team page and ask people to sign up by clicking the ‘Join us’ button. 
• On your team dashboard, select ‘my team’ and then ‘my team members’. Follow the prompts on this page to send people an email invite to join your team.  
• Go to the ‘share and invite’ section on your dashboard and follow the prompts.

If you can’t log into your fundraising page, there may be an issue with your password. To reset your password, click ‘Login’ and select ‘Forget password’.

When you register for Step Up For Heart you’ll gain access to loads of fundraising tips and downloadable resources. All these resources are designed to help you raise money, thank your sponsors and share your progress.

When you sign up for Step Up For Heart and ask friends and family to sponsor you, you’ll be making a meaningful difference to your own heart health, as well as the hearts of others. Your funds will help support lifesaving research that could transform heart disease diagnosis and treatment.

Ask your friends and family to donate directly to your fundraising page. That way the money will come to the Heart Foundation automatically, and they will receive a tax receipt instantly. If you’ve been given cash, you can donate the money to your fundraising page on their behalf using a credit or debit card.

Yes. You can add a cash donation in three easy steps;

1.  Log into your Step Up For Heart account and go to your dashboard
2. Select the ‘My donations’ button
3. Click ‘Add cash donations’.

You can then follow the prompts to add the cash to your page using your credit or debit card.

If you hit your fundraising target before 31 August, consider increasing your target! Simply log in to your fundraising page, click on ‘Edit My Page’ and update your fundraising target.

Absolutely. Once you sign in to your Step Up For Heart dashboard you’ll have access to loads of free resources such as email templates and social media assets that you can use to thank your donors.

You can also choose to send thank you messages directly from your dashboard to clicking ‘my donations’ and following the prompts.

Your fundraising page will close on the 30 September.

A Facebook fundraiser is a fundraising feature available through your Step Up For Heart dashboard this year.

It will help turbocharge your fundraising by creating a linked Facebook fundraiser to your Step Up Heart fundraising page, allowing your friends and family to make a donation to you while they scroll social media!

The best part? It only takes a few clicks to set up and the additional donations you receive via Facebook will be added to your Step Up For Heart fundraising page.

When you create a Facebook fundraiser through your Step Up For Heart dashboard, you’ll get a new Facebook page that acts like a Facebook group.

The page allows you to share your Step Up For Heart fundraiser with your friends, tell people why you’re taking part, provide updates to your supporters and ask for donations.

A Facebook fundraiser can be set up in just a few clicks. 

1. Login to your Step Up For Heart dashboard. 
2. Click the blue button prompting you to “Create a Facebook Fundraiser” 
3. Follow the prompts and a fundraiser will be created and shared on your Facebook page.

If you set up a Facebook fundraiser directly through Facebook then this will not be linked to your Step Up For Heart fundraising page. If you have done this, we suggest you delete this page and follow the above steps.

When you create your Facebook fundraiser, Facebook will create a Step Up For Heart fundraising page for you by pulling through the information you have included on your Step Up For Heart fundraising page.

You can personalise your Facebook fundraiser after the page has been created by editing the post and changing features such as your fundraising goal and cover photo.

You can also use your Facebook fundraising page to provide updates, photos and messages of thanks to supporters.

It can take a couple of hours for a donation on your Facebook fundraiser to how up on your Step Up For Heart page. We suggest checking back later and your donation should be there.

The easiest way is using the blue ‘invite’ button at the top of your Facebook fundraiser page. This will directly invite your friends to support you.

Your fundraising goal won’t be brought across to your Facebook fundraiser but don’t worry, it’s easy to update! 

Just follow these steps: 

1. Click ‘edit’ in the top right-hand corner of the goal tab on your Facebook fundraiser. 
2. Change the fundraising goal in the left-hand panel. 
3. Done!

Your Facebook fundraiser will only show donations that have been made via Facebook, and only those that have come through since creating the page.  

Because of this, donations made through your Step Up For Heart page won’t show on your Facebook fundraiser. 

We recommend looking to your Step Up For Heart page as the primary source of information on your fundraising efforts.

Unfortunately, not. You can only create a Facebook fundraiser for your individual Step Up For Heart page.

Any existing Facebook fundraisers won't be linked to your Step Up For Heart page, so these donations won’t show up on your Step Up For Heart dashboard.

If you would like to receive donations through Facebook, we recommend clicking the blue ‘Create a Facebook fundraiser’ link on your Step Up For Heart dashboard.

No. When sharing an update on Facebook, some users will receive a prompt to add a “Donate” button to their post. The Facebook “Donate” button takes donations through a different third-party, so they won’t appear on your Step Up For Heart fundraising page.

We recommend sharing your Step Up For Heart fundraiser on Facebook by either: 

1. Creating a Facebook fundraiser by clicking the link on your Step Up For Heart dashboard.  
2. Sharing the link to your Step Up For Heart page on Facebook and collecting donations there.  

We don’t recommend using Facebook’s ‘Donate’ button to raise funds for Step Up For Heart as we can’t link donations back to your Step Up For Heart fundraising page or be counted towards your fundraising total. 

If you’ve already used the button in a Facebook post, we suggest that you delete the post, as this is the only way to remove the Facebook ‘donate’ button. 

If you would like to raise money for Step Up For Heart on Facebook, we suggest: 

1. Creating a Facebook fundraiser by clicking the link on your Step Up For Heart dashboard.  
2. Sharing the link to your Step Up For Heart page on Facebook and collecting donations there. 

Unfortunately, not. If you delete your Step Up For Heart Facebook fundraiser, you can’t create another one.

To continue fundraising on Facebook, we suggest sharing the link to your Step Up For Heart fundraising page, so your contacts can make a donation there.

You will need to first delete the fundraiser itself to be able to delete your post attached to it. Note that if you delete your Facebook fundraiser, you’ll be unable to create another one.

You can manually add steps in two simple steps. First, log in to your fundraising page and select ‘MyFitness Activity. Then under ‘Add activity’, enter the date and distance. Your additional steps will then appear on your fundraising page.

Yes! You can connect your fitness devise and start tracking your steps as soon as you sign up. But these training steps will be cleared on 31 July, the day before Step Up For Heart starts.

Your training steps will be cleared by 31 July, the day before the Step Up For Heart challenge starts on 1 August.

Yes, you can set a goal that suits you. Setting a goal that is personally challenging will make others more likely to support you.

Simply, log in to your Step Up For Heart account and head to your dashboard. Scroll down to your fitness milestone bar where you’ll see an ‘update my fitness goal’ button. Follow the prompts to change your goal – don't forget to click save at the bottom of the page when you are done.